Marie RACCUGLIA
Customer experience & innovation expert, Igition keys
With over 15 years’ experience in customer experience and information technology, she has won international recognition with two awards in innovation, customer experience, business and strategy (Las Vegas & the British Parliament). Today, by mastering VR technology and designing AI-powered solutions, she is a CX/UX 2.0 expert who develops best practices for new user experiences for several consortia, including the European Customer Experience Organization, to reinvent the future of customer/user experience. She is committed to shaping the future by reconciling user experience, business, and the constraints of technology and data. Passionate about customer experience, innovation, and cognitive science, she constantly strives to invent and reinvent the future user experience.
